Head Office Closure for Lockdown

July 19, 2021

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Throughout the current lockdown of Greater Sydney, Interaction has complied with all Public Health Orders, with office-based staff working from home and only our Reception team attending our Bella Vista Head Office. Given the increased restrictions imposed over recent days, Interaction will be closing Head Office from COB today, 19th July 2021.

All phone calls made to our usual Head Office phone number, 1300 668 123, will continue to be answered by our Reception team as they work from home.

Please be assured that our office closure has no bearing on the supports we continue to provide to participants as an essential service. Support staff will be provided access to collect PPE kits at pre-arranged times so they are able to continue the safe provision of supports for Interaction participants.

Interaction continues to follow current NSW Health advice, and we have made the following adjustments to our usual services;

  • Provided a QR code at each of our locations for staff to check in and out.
  • Limiting visitors to our accommodation facilities except where absolutely essential.
  • Visitors and staff of our accommodation facilities and Head Office required to wear a mask, unless the person has a medical exemption.
  • Staff living within the Fairfield LGA are not permitted to enter our facilities unless they are complying with the requirement to have a COVID test every 72 hours.
  • Staff who live more than 50km outside of Greater Sydney are not permitted to enter our facilities without proof of a negative COVID test within the preceding 7 days.

As our workforce falls within phases 1a and 1b of the vaccination rollout, we are providing staff with the required documentation to get vaccinated as a further means of protecting our participants and the Interaction team.

We are of course requesting that any staff member who has flu-like symptoms to get tested immediately and isolate until they receive a negative result.

We understand that this is a difficult time for many, and we remain committed to supporting our community to the best of our ability. For further information, please contact Interaction on 1300 668 123 or email us at


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