When Should You Upgrade from Level 2 to Level 3 Support Coordination?

August 22, 2025

Navigating the NDIS world as a participant,or carer,can feel a bit challenging.

You might be wondering: “Do I need more help with my NDIS plan? How do I know it’s time to upgrade from Level 2 to Level 3 Support Coordination?”

This blog will help you answer those questions in a conversational, easy-to-follow way, so you know what to expect and how to take action.

What Is NDIS Support Coordination?

Support Coordination helps NDIS participants put their NDIS plans into action. It’s about connecting with providers, building skills, and making sure funded supports help achieve your goals.

There are three levels, and each offers a different degree of assistance:

• Level 1: Support Connection — basic help to find and use services.
• Level 2: Support Coordination — intermediate, ongoing help to get the most from your plan.
• Level 3: Specialist Support Coordination — intensive, expert help for people with highly complex needs.

Let’s break down the difference between Level 2 and Level 3, then walk through when,and how,you should upgrade.

What is Level 2 Support Coordination?

Level 2 Support Coordination is for people who want more than just basic assistance. It’s designed to give you practical guidance and empower you to manage your plan as independently as possible.

Here’s what to expect with Level 2:

• Help interpreting and implementing your NDIS plan.
• Building connections with providers.
• Developing and tracking budget plans.
• Maintaining relationships with service providers.
• Planning for reviews or changes if your needs shift.
• Monitoring continuity of care and support.
• Guidance during “unforeseen events” (like changes in health or support) with the aim of keeping things running smoothly.

The key focus: Level 2 is about building your independence and resilience, so you can take charge of your supports in the long run.

Looking for NDIS support coordination in Blacktown or Castle Hill? At Interaction, our expert Support Coordinators work closely with you to understand your goals, simplify your plan, and connect you to the services that matter most. Let us help you feel supported and confident every step of the way.

What Makes Level 3 Support Coordination Different?

Level 3 Support Coordination (often called Specialist Support Coordination) is the NDIS’s heavy-duty support option.

It’s specifically designed for people whose situations are complex and who need expert, strategic assistance to overcome barriers.

Level 3 is built for:

• Managing and resolving highly complex situations.
• Crisis planning, prevention, and rapid response.
• Overcoming complicated barriers to support.
• Navigating multiple service systems (NDIA, Centrelink, health services, housing, justice, etc.).
• Intensive advocacy and coordination of large care teams.
• Specialist skill: Coordinators usually have expertise in allied health, mental health, or complex case management.

When Should You Consider Upgrading to Level 3 Support Coordination?

Knowing the right time to switch can be the difference between “just coping” and thriving with your NDIS supports.

Here are the signs and scenarios where upgrading is worth considering:

1. Crisis Situations

If you suddenly experience:

• Major decline in health or well-being.
• Loss of informal support (family, carers).
• Risk to your safety or housing.
• Urgent needs that can’t wait for regular NDIS timelines.

2. Complex Support Environment

When your situation involves:

• Multiple service providers and cross-system coordination (think health, justice, education).
• Ongoing friction or breakdowns between services or teams.
• Difficulty maintaining the consistency of your supports.
• Need for multi-disciplinary plans (like behaviour support, mental health, or forensic support).

3. High Risk Factors

You may need Level 3 if you:

• Are at risk of homelessness, family breakdown, or being placed in inappropriate accommodation.
• Are highly vulnerable or disadvantaged.
• Have a history of trauma, justice involvement, or significant behavioural challenges.

4. Stalled Progress with Level 2

If you feel your plan isn’t progressing, or you’re ‘stuck’, despite working hard with a Level 2 coordinator, then a specialist might be needed to unlock barriers and set a new direction.

If you’re based in Windsor or Ryde, Interaction’s NDIS Support Coordination team offers tailored guidance to help you get the most out of your plan. Our local knowledge means we can connect you with the best providers and community activities—so your NDIS journey is easier and more rewarding.

How Does the Upgrade Process Work?

If you identify with any of the above, here’s how to move forward.

1. Gather Evidence

The NDIA will want clear evidence that your situation justifies a higher level of support. This might include:

• Documentation from medical professionals or allied health.
• Incident reports or service breakdown notes.
• Statements from your current support coordinator.
• Records of crisis events or barriers.

2. Speak to Your Support Coordinator

Your existing coordinator should help you prepare a case for upgrading. Let them know exactly what’s changed and where things aren’t working.

3. Request a Plan Review

You don’t have to wait for scheduled reviews, NDIS participants can request a review any time their needs change. Make your request in writing, clearly stating:

• Why Level 2 is no longer sufficient.
• What you want to achieve with Level 3.
• Any risks if you don’t upgrade.

4. Engage a Specialist Support Coordination Provider

If the NDIA agrees, you can choose from registered providers who offer Level 3 support. Look for professionals experienced in managing complex, cross-system cases.

Signs You Should Stay at Level 2

• Your plan is working well, and goals are being met.
• Problems are minor and resolved with ordinary coordination.
• You feel confident, independent, and your relationships with services are strong.

If you’re not regularly facing disruption, risk, or dead ends, Level 2 support should be enough.

Get Your Support

Are you ready to take the next step with your NDIS plan? Don’t wait for things to spiral, if you’re dealing with complex barriers, a crisis, or stalled progress, it’s time to upgrade your support.

Contact Interaction Service today to speak with an experienced Support Coordinator. We can help you assess your situation, prepare a strong case for the NDIA, and find the right specialist to make life smoother, safer, and more fulfilling.

Frequently Asked Questions on Support Coordination

Q: Do I have to be an NDIS registered provider to get Level 3 support?

By July 2025, all support coordinators (including specialists) must be registered NDIS providers, regardless of funding type. The NDIA has raised quality standards to ensure safety and professionalism in support provision.

Q: What qualifications do Level 3 Support Coordinators have?

Specialist Support Coordinators usually hold degrees or diplomas in allied health, social work, psychology, or related fields, along with experience handling complex cases.

Q: Can Level 2 and Level 3 be included in the same plan?

In rare cases, yes, sometimes both are funded for a short period if immediate crises need addressing alongside longer-term goals.

Q: How long does it take to upgrade?

Plan reviews can take anywhere from three to six months, unless your case is deemed urgent (then it’s faster).