Who We Are


Interaction Disability Services Limited (Interaction) is a not-for-profit organisation operating as a company limited by guarantee. We pride ourselves on our commitment to ethical, sustainable and professional service standards which are validated by independent assessment, sound governance and robust risk management systems.

How We Operate

Our Board of Directors are governed by a Constitution along with a Board of Directors Policy, a Code of Conduct and an Instrument of Delegations of Authority and Responsibility.

Interaction’s Board Sub-Committees consist of a mix of Board Members and staff, covering strategy, governance, finance, projects and stakeholder engagement. These committees focus on optimising our organisational effectiveness and are a key component in the identification and management of risk. They support the Board’s objective of ensuring that Interaction is a vibrant, effective and disciplined service provider and remains financially viable.

Board of Directors

Each of our Board are Non-Executive Directors acting in a voluntary capacity. Their responsibilities include;

  • Setting the Mission of Interaction;
  • Approving and reviewing the Strategic Plan;
  • Monitoring business performance against agreed objectives and industry benchmarks;
  • Reviewing and approving the annual budget;
  • Ensuring that Interaction’s processes of risk identification and management are in place; and
  • Recruiting and reviewing the performance of the Chief Executive Officer.

The Board is elected by Members and is made up of between three and twelve Directors including the Chairman. Processes and policies are in place to review the performance of the Board and to identify likely new director candidates who will add to the diversity and expertise of the Board.

Click here to meet our Board Of Directors


Authority for management is delegated by the Board to the Chief Executive Officer who implements and reports on the Board’s directives.


Interaction is accountable to its members, the people who access its services, families and carers, employees, donors and supporters. Interaction is accountable to various State and Federal agencies including the National Disability Insurance Agency (NDIA), the National Disability Insurance Scheme (NDIS), Quality and Safeguards Commission and NSW Family and Community Services. Interaction is compliant with relevant pieces of State and Federal Legislation and Standards.

External independent assurance is obtained through a Certification Quality Audit, assessing Interaction’s compliance with NDIS Quality and Safeguarding Framework, and the commissioning of a biennial Voice Project Survey. An independent external financial audit is conducted annually to ensure compliance with Australian Accounting Standards and the Corporations Act 2001.

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