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What is Support Coordination?
Support Coordination plays a vital role in helping NDIS participants navigate and implement their NDIS plans to achieve their goals. It involves identifying, coordinating and accessing supports and services that meet your specific needs and preferences. This includes:
• Understanding and effectively implementing your NDIS plan to optimise your funding towards your goals
• Connecting you with various NDIS providers, community resources and other support programs
• Assisting you with preparation for NDIS plan reviews.
How does Support Coordination help?
Support Coordinators offer choice and control around the types of supports you will need. Once you have secured your NDIS funding, you can begin the process of finding the different supports you will need to meet your goals.
At Interaction, we offer both Level 2 Support Coordination as well as Level 3 Specialist Support Coordination services.
Our Support Coordinators have extensive experience in the NDIS and Disability Sector allowing us to offer a high level of support to participants with complex requirements. Our person centred approach allows us to achieve the goals of each child, young person, and adult we support.
Why Choose Interaction for Support Coordination?
Capacity building is a key component of Support Coordination. Your Support Coordinator will work with you to strengthen your skills and boost your confidence, empowering you to make progress toward your goals.
When you choose Interaction to coordinate your supports, we’ll assign you a dedicated Support Coordinator who will guide and assist you throughout every step of your journey. We can also help you secure the right type of funding in your NDIS Plan and support you in choosing the best services for your needs.
Our Level 2 Support Coordinators specialise in helping participants understand and implement their NDIS plans. This is achieved by providing education on NDIS policies and procedures, collaboratively developing a budget plan with the participant, and connecting them to relevant supports and services. Level 2 Coordinators also assist participants in monitoring their NDIS budgets, ensuring the continuity of care needed. Our Level 2 Support Coordinators have experience with Supported Independent Living (SIL) & Specialist Disability Accommodation (SDA) funding, supporting families through NSW Civil and Administrative Tribunal (NCAT) and obtaining guardianship for their loved one, support with communication with NSW Trustee and Guardian (TAG) and understanding their roles.
Our Level 3 Support Coordinators specialise in addressing complex barriers and collaborate closely with your support team to identify issues and obstacles, assess available resources, develop and implement action plans, and regularly review progress and outcomes to ensure the best quality care is provided. Our Level 3 Support Coordinators have experience and can support participants with forensic supports, Department of Communities and Justice (DCJ) and the Justice system, children under the minister, complex behaviours and restrictive practices, complex medical needs. Our team of Support Coordinators are experienced in understanding the specific needs of people with any type of disability, including Prader-Willi Syndrome. Interaction also offers supports for parents with intellectual disability.
Your Interaction Support Coordinator will be your main point of contact in case of any issues, questions and concerns about your NDIS Plan.
Interaction also offers supports for parents with intellectual disability. Click here to learn more.
If you would like to speak with our Support Coordinators, please call 1300 668 123 or fill in the form below.
Disability Support Coordination
Navigating, understanding and managing an NDIS Plan can be challenging. Fortunately, Interaction is here to offer expert Disability Support Coordination services. Our experienced team is equipped to assist you in managing every aspect of your NDIS funding.
With many years of experience in the disability services sector, we understand the critical importance of the relationship between Support Workers and participants and committed to making every effort to ensure the best possible match to support individual needs effectively.
If you would like more information, email supportcoordinators@interactionservices.org or call 1300 668 123.
Taylor McGuiness
Senior Specialist Support Coordinator
Taylor has worked in the disability sector for over 5 years, starting her career as a Support Worker and now working as Senior Specialist Support Coordinator with Interaction. Taylor’s work experience is primarily working with complex mental health and complex high physical support needs. She is passionate about assisting her participants get the most out of life and helping them achieve their life goals. Taylor believes working in disability services is one of the most rewarding experiences in her life.
Megan Lacampuingan
Specialist Support Coordinator
Megan brings over 10 years of experience in the disability industry, starting as a support worker and advancing through various roles including local area coordinator, team leader, service manager, operations manager, and case manager. She holds a Diploma in Community Services and an Advanced Diploma in Community Sector Management.
Graham Storey
Support Coordinator
Graham started with Interaction in 2018 after spending most of his career in the health and medical devices industry. Of his current role as Support Coordinator, Graham says “seeing those around me smile and watching them build confidence and skills is a huge motivator for me. I’m inspired by the determination and enthusiasm of those who trust me to take care of their well being and I love seeing them succeed. I’m proud to work with a team of Support Coordination experts who are genuinely people focused and foster a great culture of helping everyone around them.”
Tatenda Chibika
Support Coordinator
Tatenda is a dedicated Support Coordinator, specialising in children on the NDIS, Autism and Prader-Willi. She loves helping participants reach their goals and seeing them thrive. Personal experience with people with disability gives her the drive to work hard for her participants.
Luna Ji
Support Coordinator
Luna has been an NDIS Support Coordinator since 2020, following over a decade of experience as an educator. She has supported high-intensity participants with a broad range of mental and physical disabilities, as well as diverse cultural and linguistic backgrounds. Holding a Master of Education and a Diploma of Community Services, she provides high-quality, person-centred support grounded in both academic knowledge and practical expertise. Luna is committed to helping participants access the right services, achieve meaningful goals, and empower them through greater choice and control.
Celeste Lang
Support Coordinator
With nine years’ experience as a dedicated Support Coordinator, Celeste has worked extensively across both New South Wales and rural Victoria, advocating for and empowering NDIS participants to achieve their goals. She is particularly proud of her work in rural Victoria, supporting Aboriginal participants, young people experiencing unemployment, and single mothers raising children with disabilities to access vital services and supports.
Celeste’s practice is grounded in trauma-informed principles and a deep commitment to cultural safety, inclusion, and the highest quality standards that govern the NDIS. She is passionate about building strong, respectful relationships with participants, families, and communities, and strives to ensure every client’s voice is heard and their rights are upheld.
She brings a wealth of experience in navigating complex systems, breaking down barriers to service access, and fostering genuine collaboration between participants, service providers, and community networks.
Carina Archer
Support Coordinator
Carina started her career in the disability sector as a support worker over 5 years ago, moving into a management position within the first year. Carina is passionate about Mental Health and Intellectual Disabilities advocating for those she supports, and is currently working as a Support Coordinator with Interaction. She has a strong background in high intensity physical supports and supported accommodation, as that is where her journey in the disability space started. Carina is excited to see the positive changes she can make at Interaction through providing increased opportunities.