Support Coordination

What is Support Coordination?

Support Coordination is carried out together with and on behalf of participants. It involves identifying, coordinating and accessing supports and services that meet your specific needs, wants and preferences.

How does Support Coordination help?

Support Coordination is a service that matches participants with a dedicated Support Coordinator that helps to:

Explain what is and isn’t covered in an NDIS plan
Plan the best way to use NDIS funding
Connect participants with different community services and supports
Prepare for your NDIS review

Support Coordinators offer choice and control around the types of supports you will need. Once you have secured your NDIS funding, you can begin the process of finding the different supports you will need to meet your goals.

To make sure you are able to carefully navigate the NDIS, we strongly recommend that you ask for Support Coordination when first applying for funding.

Why Choose Interaction for Support Coordination?

Capacity building is an important part of Support Coordination. Your Support Coordinator will work with you to increase your confidence in different skills to help you work towards your goals.

If you choose Interaction to help coordinate your supports, we will match you with your own Support Coordinator who will assist you at every step of the way.

Our Support Coordinators can help you to:

Understand what is and isn’t covered in your NDIS funding
Plan the best way to use your NDIS funding
Connect with different community services and supports you need to reach your goals
Prepare for your NDIS review

Your Interaction Support Coordinator will be your main point of contact in case of any issues, questions and concerns about your NDIS Plan.

Our team of Support Coordinators are experienced in understanding the specific needs of people with any type of disability, including Prader-Willi Syndrome. We can help you to secure the right type of funding in your NDIS Plan and support you in choosing the best services for your needs.

Interaction now offers supports for parents with intellectual disability. Click here to learn more.

Disability Support Coordination

Navigating, understanding and managing an NDIS Plan can be challenging. Luckily, you can turn to Interaction for professional disability Support Coordination. Our Support Coordination staff are highly qualified and have the necessary experience to help you manage all facets of your NDIS funding.

Our disability Support Coordination services aim to ensure that you can manage and implement your NDIS plan with confidence. Once key goals and objectives are established, we connect you with the relevant support networks and help to manage your ongoing progress.

Interaction can also provide specialist support coordination for people with complex needs. Regardless of the circumstance, we approach every situation with a positive attitude and tailor support services to your unique wants and preferences.

After many years in the disability services sector, we recognise that the important between Support Worker and participant is incredibly important and we work hard to facilitate the best possible match.

If you would like more information, email supportcoordinators@interactionservices.org or call 1300 668 123.

Jessica O'Connor

Senior Support Coordinator

Jessica has worked in the disability sector for more than 15 years. Beginning her career as a learning support officer, Jessica has also worked as a support worker in various settings including respite, day programs, and community access. Jessica has several years’ experience as a Local Area Coordinator and Support Coordinator, and most recently has held the roles of House Manager, and Operations Manager. Jessica holds a Cert IV in Disability.

Graham Storey

Support Coordinator

Graham started with Interaction in 2018 after spending most of his career in the health and medical devices industry. Of his current role as Support Coordinator, Graham says “seeing those around me smile and watching them build confidence and skills is a huge motivator for me. I’m inspired by the determination and enthusiasm of those who trust me to take care of their well being and I love seeing them succeed. I’m proud to work with a team of Support Coordination experts who are genuinely people focused and foster a great culture of helping everyone around them.”

Tory McPhee

Support Coordinator

Tory has worked in the community services sector for the past 16 years holding a variety of roles including support work, team leader, accommodation manager, people and culture leader and general manager home support services. Tory is currently transitioning from her role as a support worker to support coordinator, where she applies her wide range of skills and experiences.

Tory gets a great sense of satisfaction from her work in advocating for her participants to receive the funding that is reasonable and necessary to live the lives they choose.

Katherine Cap

Support Coordinator

Katherine has worked in the Aged and Disability sector for 8 years experiencing a number of roles including Support Worker, Team Leader and Acting Senior Manager. Katherine transitioned to her role of Support Coordinator in 2021 where she has been able to put her experience and industry knowledge into her work. She currently holds a Diploma of Community Services in Case Management.

Katherine has found a passion for helping her clients reach their goals keeping her motivated to provide the high standard of supports to her participants.