Support Coordination

Support Coordination

What is Support Coordination?

Support Coordination is carried out together with and on behalf of participants. It involves identifying, coordinating and accessing supports and services that meet your specific needs, wants and preferences.

How does Support Coordination help?

Support Coordination is a service that matches participants with a dedicated Support Coordinator that helps to:

  • Explain what is and isn’t covered in an NDIS plan
  • Plan the best way to use NDIS funding
  • Connect participants with different community services and supports
  • Prepare NDIS reviews

Support Coordinators offer choice and control around the types of supports you will need. Once you have secured your NDIS funding, you can begin the process of finding the different supports you will need to meet your goals.

To make sure you are able to carefully navigate the NDIS, we strongly recommend that you ask for Support Coordination when first applying for funding.

Why Choose Interaction for Support Coordination?

Capacity building is an important part of Support Coordination. Your Support Coordinator will work with you to increase your confidence in different skills to help you work towards your goals.

If you choose Interaction to help coordinate your supports, we will match you with your own Support Coordinator who will assist you at every step of the way.

Our Support Coordinators can help you to:

  • Understand what is and isn’t covered in your NDIS funding
  • Plan the best way to use your NDIS funding
  • Connect with different community services and supports you need to reach your goals
  • Prepare for your NDIS review

Your Interaction Support Coordinator will be your main point of contact in case of any issues, questions and concerns about your NDIS Plan.

Our team of Support Coordinators are experienced in understanding the specific needs of people with any type of disability, including Prader-Willi Syndrome. We can help you to secure the right type of funding in your NDIS Plan, and support you in choosing the best services for your needs.

Meet our Support Coordination Team

Helen Amos

General Manager, Community Services and Supports

Helen has been an invaluable part of the Interaction team for more than 20 years. Helen holds a BA in Community Welfare, and a BA Honours 1st Class in Social Science.  Her passion of working with parents with intellectual disability inspired her research on ‘Parents with Intellectual Disability and the Child Protection Process’.


Michelle Pittendrigh

Support Coordinator

Michelle started with Interaction in 2017 as one of our highly respected Social Educators. Within that time she has quickly progressed, moving into her role as Support Coordinator. Michelle provides person-centred support to participants, offering them choices and supporting them to make informed decisions.  She assists participants with their involvement in the community, and encourages independence.

Seeing participants reach their goals is what Michelle loves most about her job.  Michelle comes to Interaction from a strong administration background, within privately owned companies and the local Government sector – which included providing services and opportunities to the indigenous community in Western Sydney.


Graham Storey

Support Coordinator

Graham started with Interaction in 2018 after spending most of his career in the health and medical devices industry. Of his current role as Support Coordinator, Graham says “seeing those around me smile and watching them build confidence and skills is a huge motivator for me. I’m inspired by the determination and enthusiasm of those who trust me to take care of their well being and I love seeing them succeed.  I’m proud to work with a team of Support Coordination experts who are genuinely people focused and foster a great culture of helping everyone around them.”


Bec Wah

Support Coordinator

After a 15-year career in nursing, Bec joined Interaction as a key support worker before transitioning into her current role as Support Coordinator. In Bec’s own words, ‘my passion for disability stems from my lived experience with my daughter who has a rare disability complicated with complex needs, seeing her accomplish goals and doing things that were deemed impossible, is not only rewarding but an honour to be a part of.’ Motivated not only by these personal reasons, Bec’s favourite part of her role is seeing participants build their confidence and achieve their goals.


Kate Moir

Support Coordinator

Kate comes to Interaction Services with seven years’ experience within the disability sector. Kate’s background includes working directly with participants with a variety of different support needs in day program, group homes, supported employment and 1:1 direct support.

Kate is passionate about individuals having choice and control about how they wish to live their life and provides a person-centred approach when supporting participants to access services to maximise their personal and social life skills.

Kate says the most rewarding thing about her job is witnessing the joy and sense of accomplishment that achieving a new goal brings to that person’s life.

Hannah McLaughlin

Support Coordinator

Hannah has a BA in Anthropology at Macquarie University and recently completed a Master of Social Work (Qualifying) at Western Sydney University. She has also completed placements with Hume Community Housing and Disability Services Australia (Packaging Solutions) and is a member of the Australian Association of Social Workers. Hannah enjoys being a part of the Support Coordination team because she gets to see her participants grow and accomplish their goals. She strives to use a strength-based and person-centred approach to help participants achieve their goals.

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