Support Coordination

Support Coordination

What is Support Coordination?

Support Coordination is carried out together with and on behalf of participants. It involves identifying, coordinating and accessing supports and services that meet your specific needs, wants and preferences.

How does Support Coordination help?

Support Coordination is a service that matches participants with a dedicated Support Coordinator that helps to:

  • Explain what is and isn’t covered in an NDIS plan
  • Plan the best way to use NDIS funding
  • Connect participants with different community services and supports
  • Prepare NDIS reviews

Support Coordinators offer choice and control around the types of supports you will need. Once you have secured your NDIS funding, you can begin the process of finding the different supports you will need to meet your goals.

To make sure you are able to carefully navigate the NDIS, we strongly recommend that you ask for Support Coordination when first applying for funding.

Why Choose Interaction for Support Coordination?

Capacity building is an important part of Support Coordination. Your Support Coordinator will work with you to increase your confidence in different skills to help you work towards your goals.

If you choose Interaction to help coordinate your supports, we will match you with your own Support Coordinator who will assist you at every step of the way.

Our Support Coordinators can help you to:

  • Understand what is and isn’t covered in your NDIS funding
  • Plan the best way to use your NDIS funding
  • Connect with different community services and supports you need to reach your goals
  • Prepare for your NDIS review

Your Interaction Support Coordinator will be your main point of contact in case of any issues, questions and concerns about your NDIS Plan.

Our team of Support Coordinators are experienced in understanding the specific needs of people with any type of disability, including Prader-Willi Syndrome. We can help you to secure the right type of funding in your NDIS Plan, and support you in choosing the best services for your needs.

Meet our Support Coordination Team

Helen Amos

General Manager, Community Services and Supports

Helen has been an invaluable part of the Interaction team for more than 20 years. Helen holds a BA in Community Welfare, and a BA Honours 1st Class in Social Science.  Her passion of working with parents with intellectual disability inspired her research on ‘Parents with Intellectual Disability and the Child Protection Process’.


Michelle Pittendrigh

Support Coordinator

Michelle started with Interaction in 2017 as one of our highly respected Social Educators. Within that time she has quickly progressed, moving into her role as Support Coordinator. Michelle provides person-centred support to participants, offering them choices and supporting them to make informed decisions.  She assists participants with their involvement in the community, and encourages independence.

Seeing participants reach their goals is what Michelle loves most about her job.  Michelle comes to Interaction from a strong administration background, within privately owned companies and the local Government sector – which included providing services and opportunities to the indigenous community in Western Sydney.


Graham Storey

Support Coordinator

Graham started with Interaction in 2018 after spending most of his career in the health and medical devices industry. Of his current role as Support Coordinator, Graham says “seeing those around me smile and watching them build confidence and skills is a huge motivator for me. I’m inspired by the determination and enthusiasm of those who trust me to take care of their well being and I love seeing them succeed.  I’m proud to work with a team of Support Coordination experts who are genuinely people focused and foster a great culture of helping everyone around them.”


Hannah McLaughlin

Support Coordinator

Hannah has a BA in Anthropology at Macquarie University and recently completed a Master of Social Work (Qualifying) at Western Sydney University. She has also completed placements with Hume Community Housing and Disability Services Australia (Packaging Solutions) and is a member of the Australian Association of Social Workers. Hannah enjoys being a part of the Support Coordination team because she gets to see her participants grow and accomplish their goals. She strives to use a strength-based and person-centred approach to help participants achieve their goals.


Tory McPhee

Support Coordinator

Tory has worked in the community services sector for the past 16 years holding a variety of roles including support work, team leader, accommodation manager, people and culture leader and general manager home support services. Tory is currently transitioning from her role as a support worker to support coordinator, where she applies her wide range of skills and experiences.

Tory gets a great sense of satisfaction from her work in advocating for her participants to receive the funding that is reasonable and necessary to live the lives they choose.

Gagandeep Gagandeep

Support Coordinator

Gagan entered the field of helping people with disabilities in 2013 after completing her Masters in Disability Services from University of Wollongong, NSW. She has worked with a number of organisations in different roles which enables her to provide person-centered support.

Compassion for people is the driving force for Gagan. She gets immense satisfaction by helping participants to receive the funds and services to live their lives to the maximum.

She enjoys being a part of a Support Coordination team that is highly motivated to provide the best services possible to their participants.

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