Direct Support

Direct Support

Our Direct Support services support you to encourage independence and improve your everyday life skills.

Direct support can be almost anything you want it to be. Direct Support is a one to one service that helps you with everyday life skills and tasks that will build your independence.

Our Direct Support team can work with you in a number of different ways, depending on your specific needs. This may include:

  • Community participation, like supporting you to attend appointments, support with grocery shopping, or access social activities of your choice
  • Self-care, including learning skills in your home like cleaning and cooking
  • Capacity building, including travel training, parenting training and budgeting support
  • In-home support when your usual support network is unavailable

If there is an activity you would like to join but haven’t yet been able to, Interaction can tailor a program to your exact needs and likes with one on one support.

Why Choose Interaction for Direct Support?

Our Direct Support team is full of compassionate and experienced Support Workers who value life-long learning and understand the best ways to support your needs. Direct Support encourages and empowers you to live how you want to live, while working toward your goals.

We commit to matching you with the right support worker. If you choose Interaction, we will ask you some questions to match you with the best person to suit you, and make sure that you’re happy with the choice.

Our one on one support program can be tailored specifically to meet the needs of people with any type of disability. This can include accessing the community, providing in-home support or training for life skills with a focus on your health and wellbeing.

Our Direct Support team can also assist families and carers in finding a Support Worker for those instances when you aren’t available.

Fill in the form below and our Direct Support team will be in touch!

Contact Us

Meet Our Direct Support Team

Helen Amos

General Manager, Community Services and Supports

Helen has been an invaluable part of the Interaction team for more than 20 years. Helen holds a BA in Community Welfare, and a BA Honours 1st Class in Social Science.  Her passion of working with parents with intellectual disability inspired her research on ‘Parents with Intellectual Disability and the Child Protection Process’.


Giovanni Mission

Program Coordinator

Giovanni is a Program Coordinator within the Direct Support team and has been with us for the past 11 years.  With 26 years in the disability sector Giovanni’s wealth of knowledge and experience is extremely well respected around the office.


Kun Ho Lam

Direct Support Coordinator

After 10 years teaching in Hong Kong, Lam moved to Australia and took up a role with Interaction as Direct Support Coordinator – she has been with us for more than 10 years. Lam liaises with participants and their families/carers to arrange support required, match appropriate staff to participants, along with rostering, supervising and administration duties.


Aleksija Petrovic

Direct Support Coordinator

Aleksija started her career as a Children Services Educator shortly moving into the role as a Nominated Supervisor. After over three years in the Children Services Industry she took a short break and started with Interaction in 2019 as a Social Educator. Within that time, she moved into the role of Key Worker and now into her current role of Direct Support Coordinator. Aleksija loves working in partnership with families and participants and finds it most rewarding when individuals are able to achieve their goals. Being a part of someone’s journey and impacting their lives in a positive way gives her a great sense of accomplishment and joy. 

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