Public Hearing Into Health Care

February 27, 2020

Download as PDF

Disability Royal Commission Update

Beginning on 18th February, the current Disability Royal Commission hearing is focusing on the provision of health care services to people with disability.

So far, advocates have stressed the importance of supported decision making for people with disability in their health care choices, and highlighted deficiencies in communication and education regarding disability in the health care sector.

People with disability have spoken about their experiences. One particular scenario provided by a parent of a child with Down Syndrome described the frustration of “negotiating the health system and needing to relay information from one professional to another.”

Inconsistencies in the provision of adequate healthcare by disability service providers have been highlighted, with recommendations such as disability liaison roles in hospitals submitted as a means of rectifying the imbalance experienced by participants and their families.

Interaction will continue to provide updates throughout the Royal Commission.

If you are in need of legal services in relation to the Disability Royal Commission, a new website has been launched. This service is available to both staff and participants, and can be reached at 1800 771 800 during business hours.

Interaction welcomes feedback and concerns from our participants, families, carers and staff. Our complaint form can be accessed here, with an easy-read policy to assist if needed. As always, you can contact us anytime on 1300 668 123, or

If you need help providing feedback, you can ask any of our staff to help, or contact the NDIS Quality and Safeguards Commission to get advice on 1800 035 544 (TTY 133 677) or visit their website on

The Australian Government is providing free advocacy support services for people with disability. Advocates can provide advice, act on your behalf to access supports and help protect your rights. You can learn more by visiting their website here, or email

The Council for Intellectual Disability has published easy-read information about the Royal Commission. Click here to access the easy-read articles.

Skip to content