Careers

About Us

Interaction Disability Services is a not-for-profit, values-based, NDIS-registered organisation committed to providing, supporting, and empowering people living with disability for over forty years, to reach their individual goals. Our support services are available to people of any age, ability, needs or background. We value diversity and understand that no two people are the same.

About the Opportunity

We are seeking a full-time Service Manager to oversee a team of Accommodation Managers responsible for providing 24/7 and drop-in support services. The role ensures the delivery of high-quality, person-centered services that promote recovery and independence for participants, in alignment with the organisation’s strategic plan, policies, and procedures.

Key responsibilities include driving growth, ensuring compliance with NDIS Practice Standards, supporting your team, fostering a safe and therapeutic workplace, and contributing to the achievement of organisational goals.

About You

Key Responsibilities

• Minimum five years’ experience in residential disability services and/or mental health services.
• Demonstrated ability to lead, supervise, and develop teams in complex environments.
• Strong understanding of trauma-informed care, recovery models, and positive behaviour support.
• Experience supporting individuals with complex needs, intellectual disabilities, and high-support requirements.
• Experience in managing services for individuals with Prader-Willi Syndrome, or willingness to upskill.
• Strong decision-making skills and the ability to work independently within organisational policies and procedures.
• Demonstrated ability in incident management, WHS hazard management, and restrictive practice oversight.
• Commitment to professional development.
• Understanding of financial management, budgeting, and cost control in a residential setting.
• Current NDIS Worker Screening Check and willingness to maintain during employment.
• Valid Driver’s Licence and willingness to travel between sites if required.
• Well-developed IT skills, including Microsoft Office and client management systems.
• Attention to detail and the ability to maintain professional and accurate records.

Candidate Requirements

• Relevant tertiary qualifications in social work, psychology, mental health, or disability studies and/or;
• Relevant tertiary qualifications in leadership and/or;
• Equivalent experience and expertise attained through service and/or study to perform at this level.
• Ensures compliance with NDIS, disability standards and mental health.
• Develops and implements service models that address the specific needs of individuals with Disability, mental health and a key focus on Prader-Willi Syndrome.

What We Offer

• Competitive remuneration package with Salary Packaging options.
• An employee assistance program that you and your immediate family can use which is 100% free and confidential.
• Supportive and inclusive work environment.
• Opportunity to make a meaningful difference in the community.

To Apply

To apply, please submit your resume and cover letter to People & Culture, quoting reference number SMA04.

Please note that successful candidates will be required to undergo probity checks, including NDIS Worker Screening Checks, and must maintain these clearances along with the above employment requirements throughout their employment.

Diversity and Inclusion

Interaction Disability Services is an Equal Employment Opportunity (EEO) employer. We encourage applications from candidates of all cultural and linguistic backgrounds, as well as individuals with disability. Australian citizens, permanent residents, and those with work rights in Australia are encouraged to apply.

Note

Only shortlisted candidates will be contacted. Applications will remain open until the position has been filled.

We look forward to receiving your application and discussing how you can contribute to our team!